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CQRT History
Purpose
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CQRT Today - The Ohio Model
Data & Key Findings
CQRT Future &
    Performance Action Teams




CQRT Overview (pdf)    

CQRT (Consumer Quality Review Teams) is a statewide consumer-run initiative that independently collects, analyzes and disseminates objective information about behavioral health care services and quality of life¹ issues that promote recovery and resiliency. CQRT data is used to promote continuous quality improvement of mental health services for all Ohio citizens with mental illness and behavioral disorders.

The CQRTs are stand-alone consumer and family-based entities, both in composition and ownership.  These teams do not operate as an extension of the system, but as a part of the total mental health enterprise, as independent entities. Teams collaborate with each of the boards both as partners, and as experts at interpreting the views and concerns of persons who are SMD/SED and their families.

 Consumer Quality Review Teams (CQRTs) represent an innovative approach to data gathering by utilizing teams of consumers, family members, and providers to assess and improve the quality and responsiveness of community mental health services.  CQRTs review the quality of the whole system of care through the experiences of consumers.  Data from the interviews are used for continuous quality improve at the state and local level.

 The CQRT process is one of the most innovative consumer-run processes in the state.  The process looks at the impact of mental health services from multiple perspectives to provide a balanced perspective of what is happening in the public mental health sector in six areas:

1. availability [i.e., Are the services being provided ?];

2. accessibility [i.e., How accessible are the services?];

 3. appropriateness [i.e., Are these the type of services which should be provided?];

4. acceptability[i.e., Are the services as good as they should be?];

5. accountability [i.e., How is the quality controlled?]; and

6. affordability [i.e., How costly are the services? Who pays?].

 

1.  Quality of life refers to non-clinical or personal support network, which may be augmented, but not dominated, by formal mental health services. These may include, but are not limited to, housing, employment, education, diversion programs, and consumer groups.

Contact Information

 Suzanne Robinson                                                       Phone: 614-224-2700
NAMI Ohio                                                                 Toll Free: 1-800-686-2646 
747 E. Broad Street                                                     Fax: 614-224-5400
Columbus, OH  43205                                                e-mail: suzanner@amiohio.org

Mario DeSantis                                                            Phone: 614-466-1204
Ohio Department of Mental Health                             Fax: 614-466-1571  
Program of Policy & Development                             e-mail: desantism@mh.state.oh.us
Consumer Services   

E-mail NAMI Ohio